Refund policy

RETURN AND EXCHANGE POLICY

We want you to cherish your Bespoke By A+R purchase for a lifetime.  If for any reason you are not satisfied with your order, we will accept items for exchange or refund within 14 days of receiving the items if accompanied by a sales receipt.  During this period, you may opt for a refund credited to your original payment method or exchange your purchase for another variation of the same item. Please note that returns or exchanges cannot be processed after this timeframe.

Custom orders and any items engraved are non-refundable.  In an effort to maintain 100% customer satisfaction, all specifications and details regarding custom orders are discussed prior to production.

 

RETURN PROCEDURE

Email our Customer Care team at concierge@bespokebar.com to start the process.

• A prepaid, insured return label will be provided to you.

• Once you receive the label, please ensure your package is dropped off at a FedEx or UPS location within 7 days.

• Upon receiving your returned item, we will conduct an inspection within 7 business days to confirm it is in pristine, unworn, and resalable condition.

 

REFUND DETAILS

• Shipping fees are non-refundable.

• After your return is approved, you will receive an email confirming your refund, the shipment of your exchange item, or the initiation of production for custom pieces.